Terms of service
GENERAL TERMS AND CONDITIONS
The Rosalli online store is owned by Petra Jančar s.p.
Petra Jančar s.p.
Novo Polje, cesta XII 6
1260 Ljubljana - Polje
Slovenia
Company registration number: 3761681000
Tax number: 87528339
Email: jancar.petra@gmail.com
Phone: +386 31 527 083
Website: rosalli.eu
These General Terms and Conditions govern the use of the Rosalli online store, ordering and purchasing products, payment methods, delivery, the right of withdrawal, returns, claims concerning non-conformity of goods, and other rights and obligations of customers and Petra Jančar s.p.
By using the online store and placing an order, the customer confirms that they have read and agree to these General Terms and Conditions.
1. General provisions
The Rosalli online store sells handmade jewellery.
Rosalli jewellery is primarily made from 925 silver and 585 gold. The material or composition of each product is stated in its product description.
As the jewellery is handmade, individual pieces may differ slightly. Minor variations in shape, colour, texture or details may result from the handmade process and form part of the character of a handmade product.
Product photographs are intended to represent products as accurately as possible. However, screen settings, lighting and other technical factors may cause slight differences in how colours appear.
2. Products
The business endeavours to ensure that information about products, their characteristics, materials, sizes and prices is as accurate and up to date as possible.
Some products may be available in limited quantities or made to order. If a product cannot be made or supplied, the customer will be informed as soon as possible.
Rosalli reserves the right to change its product range, descriptions, photographs, prices and product availability.
3. Jewellery care and use
Jewellery must be used and cared for in accordance with its characteristics.
We recommend removing jewellery before bathing, showering, swimming, exercising or undertaking other activities that expose it to water, sweat, chlorine, seawater or chemicals.
We also recommend putting jewellery on as the final accessory and removing it before applying perfumes, creams, hairspray or other cosmetic products.
Silver jewellery may naturally darken or oxidise over time. This is a normal characteristic of silver and does not constitute a product defect.
Further jewellery care recommendations are available on the Jewellery Care page.
4. Prices and VAT
All product prices are stated in euros (EUR).
Prices apply at the time an order is placed and may change without prior notice. Promotional prices and discounts apply during the period stated in the relevant offer.
VAT is not charged pursuant to Article 94(1) of the Slovenian Value Added Tax Act (ZDDV-1).
Product prices do not include delivery costs unless otherwise stated in the relevant offer. Delivery costs are displayed before the order is placed.
5. Placing an order and conclusion of the contract
The customer places an order through the online store by adding the selected products to the shopping cart, entering the required information, and confirming and submitting the order.
After successfully placing an order, the customer receives an automatic email confirming receipt and acceptance of the order at the email address provided.
The sales contract between the customer and the seller is concluded when the customer receives that email confirming receipt and acceptance of the order.
After the contract has been concluded, the seller begins preparing the order for dispatch. If the order cannot be fulfilled due to exceptional circumstances, the seller informs the customer as soon as possible and refunds the amount paid if payment has already been made.
6. Payment methods
The following payment methods are available in the Rosalli online store:
- Credit or debit card through Shopify Payments;
- PayPal;
- Shop Pay;
- Apple Pay;
- Google Pay.
The availability of individual payment methods may depend on the customer's country, device, web browser, digital wallet settings and other conditions imposed by the payment provider.
Rosalli currently does not offer payment by pro forma invoice or bank transfer, or cash on delivery.
Payment card details and other sensitive payment information are processed by the relevant payment service providers. Rosalli does not store this information, except for information required to process and maintain records of the order.
7. Made-to-order products
Some Rosalli products are made to order, and production begins only after an order has been received. Production may take longer than the usual dispatch period. The customer is informed of this on the product page or when placing the order.
Certain products may be customised by agreement, for example by changing their size, length, colour, material, engraving or other characteristics.
If a product is made to the customer's precise specifications or is made specifically for them as a result of their choices and customisations, it may qualify as goods for which the 14-day right of withdrawal does not apply, provided that the statutory conditions for this exception are met.
Before making a made-to-order product, Rosalli may verify important information such as size, length, engraving or other order specifications. The customer is responsible for ensuring that the information they provide is correct and complete.
If incorrect information provided by the customer means that a product must be remade or altered, additional costs may be charged where permitted by the circumstances and applicable law.
The fact that a product is made to order does not automatically mean that the right of withdrawal is excluded. If a product is made to order without being individually customised to the customer's wishes, the right of withdrawal is governed by these General Terms and Conditions and applicable law.
Customers who are unsure whether a product involves individual customisation may contact Rosalli before placing an order.
8. Delivery
Jewellery that is in stock is dispatched no later than the next business day after payment has been received.
Rosalli delivers products to Slovenia and other European Union countries.
Delivery is generally carried out by Pošta Slovenije or its delivery partner in the destination country. Within Slovenia, Pošta Slovenije generally delivers parcels within three business days after dispatch.
The estimated delivery period depends on the destination country, selected delivery method, product availability and production time for made-to-order products.
Delivery periods are indicative. Delays may occur due to circumstances beyond Rosalli's control, such as disruptions affecting the carrier, public holidays, weather conditions, emergencies or other reasons.
If a longer production or delivery period is expected for a particular order, the customer will be informed accordingly.
9. Receiving a parcel
On receiving a parcel, the customer should check whether the packaging is visibly damaged.
If a parcel is damaged, we recommend documenting the damage with photographs, reporting it to the carrier as soon as possible and informing Rosalli.
Damage to the packaging does not in itself mean that the product is damaged. If the product is also damaged, the customer may exercise their rights under applicable law.
10. Right of withdrawal
For distance contracts, consumers generally have the right to withdraw from the contract within 14 days without giving a reason.
The withdrawal period begins:
- For a contract for the sale of goods, on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods;
- For an order containing several items delivered separately, on the day the consumer receives the final item or shipment.
To withdraw from the contract, the consumer must clearly notify Rosalli of their decision before the withdrawal period expires.
The customer may send their withdrawal notice to jancar.petra@gmail.com.
The customer may also use the withdrawal form, but its use is not compulsory.
11. Returning a product
After notifying Rosalli of their withdrawal, the customer must return the product no later than 14 days after the date on which they notified Rosalli.
Products must be returned to:
Petra Jančar s.p.
Novo Polje, cesta XII 6
1260 Ljubljana - Polje
Slovenia
Please protect and package the product appropriately before returning it so that it is not damaged during transport.
The customer may inspect and try the product to the extent necessary to establish its nature, characteristics and suitability. The consumer is liable for any diminished value only if it results from handling beyond what is necessary for that inspection or testing.
Please return the product in its original packaging.
The customer bears the direct cost of returning a product following withdrawal from the contract.
Returns due to non-conformity of goods are handled separately from withdrawal from the contract. In such cases, the customer's rights and return costs are assessed in accordance with applicable law.
12. Refunds
Following a valid withdrawal from the contract, Rosalli refunds all payments received from the consumer, including standard delivery costs, without undue delay and no later than 14 days after receiving the withdrawal notice.
If the consumer expressly selected a delivery method more expensive than the least expensive standard delivery option, Rosalli is not required to refund the additional costs resulting from that choice.
Rosalli may withhold reimbursement until it has received the returned goods or until the consumer provides proof of having sent them back, unless Rosalli offers to collect the goods itself.
The refund is made using the same payment method used for the original transaction, unless the consumer expressly agrees to another method and incurs no costs as a result.
13. Exceptions to the right of withdrawal
The right of withdrawal does not apply where the law provides for an exception.
This may include goods made to the consumer's precise specifications or clearly personalised to their needs.
Section 7 of these General Terms and Conditions therefore applies to made-to-order products.
The fact that a product is made only after an order is received does not in itself exclude the right of withdrawal.
14. Non-conformity of goods
Rosalli is liable for non-conformity of goods in accordance with applicable law.
If a product, upon delivery, does not meet the agreed characteristics, description, sample or other statutory requirements, the consumer may exercise their rights concerning non-conformity of goods.
The consumer should notify Rosalli of any non-conformity as soon as possible and describe the issue as precisely as possible. Photographs may be attached where appropriate.
Rosalli will handle the claim in accordance with applicable law and the circumstances of the case.
Rights concerning non-conformity of goods are separate from the right of withdrawal and must not be confused with it.
15. Normal wear and damage resulting from use
Jewellery naturally wears over time through everyday use.
Changes to the surface, minor scratches, wear, oxidation or darkening of silver, and other changes resulting from normal use do not in themselves constitute non-conformity.
Rosalli is not liable for damage caused by improper use, impacts, mechanical damage, contact with chemicals, chlorine, perfumes or cosmetics, or inadequate care, except where the seller is liable under applicable law.
16. Claims and complaints
Customers may send questions, claims and complaints by email to jancar.petra@gmail.com or in writing to the business address.
Rosalli endeavours to resolve disputes amicably, promptly and in the interests of both parties.
If an amicable resolution cannot be reached, the parties' rights and obligations are assessed in accordance with the applicable laws of the Republic of Slovenia.
17. Personal data protection and cookies
Rosalli processes customers' personal data in accordance with applicable personal data protection legislation.
Further information about the processing of personal data is provided in the Privacy Policy.
When payments are processed, personal and payment information may also be processed by external payment service providers, such as Shopify Payments and PayPal, or by providers of individual digital wallets.
18. Copyright and online store content
All content in the Rosalli online store, including photographs, text, graphics, logos and other content, is protected by copyright or other intellectual property rights.
Content may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission from Petra Jančar s.p.
19. Use of the online store
Users undertake to use the online store lawfully and in a manner that does not infringe the rights of other users or Petra Jančar s.p.
Using the online store for unlawful purposes, attempting unauthorised access to systems or data, deliberately causing damage, or engaging in other activities that could jeopardise the operation of the online store is prohibited.
20. Liability and force majeure
Rosalli endeavours to ensure the accuracy, security and smooth operation of the online store. However, due to the nature of the internet and external systems, it cannot guarantee completely uninterrupted operation.
Rosalli is not liable for delays or failure to fulfil obligations resulting from circumstances beyond its control, including extraordinary events, natural disasters, carrier disruptions, information system outages or other events of force majeure.
This does not affect consumers' statutory rights.
21. Applicable law and dispute resolution
These General Terms and Conditions and contracts concluded through the Rosalli online store are governed by the laws of the Republic of Slovenia.
Where the customer is a consumer, all mandatory legal provisions that protect the consumer and cannot be waived also apply.
Disputes are subject to the jurisdiction of the courts determined by the applicable jurisdiction rules. Consumers are not deprived of any rights granted to them by mandatory legal provisions.
22. Changes to the General Terms and Conditions
Rosalli reserves the right to amend these General Terms and Conditions.
Each order is governed by the General Terms and Conditions published at the time the order was placed, unless otherwise required by law.
23. Final provisions
If any provision of these General Terms and Conditions is invalid or unenforceable, this does not affect the validity of the remaining provisions.
These General Terms and Conditions take effect on the date they are published in the Rosalli online store.
By placing an order, the customer confirms that they have had the opportunity to read these General Terms and Conditions and accept them.
Petra Jančar s.p.
Novo Polje, cesta XII 6
1260 Ljubljana - Polje
Slovenia
Email: jancar.petra@gmail.com
Phone: +386 31 527 083